Privacy policy

Privacy Policy Solk AG

We all know that data transmissions carry the risk of security vulnerabilities, especially in online business. It's not just our shoes that are sustainable and fair - our handling of your data is too.

Solk AG
Baarerstrasse 8
6300 Zug, Schweiz

 

is the operator of this website and therefore also responsible for the protection of your data. This privacy policy is intended to provide you with information about the type, scope and purpose of our collection and use of personal data.

If you have any questions about data protection you can reach us by email: dataprotection@solk.com

The principles of handling your personal data

We only collect and use your personal data if you consent to the collection of data or if this is permitted by law. The same applies to the disclosure of your personal data.

Personal data is all information that can be used to identify you personally and can be traced back to you - for example, your name, e-mail address and telephone number.

Handling your access data

We collect data about access to this site and store it as 'server log files'. The data collected is only used for statistical analyses and to improve the website. Only if there are concrete indications of illegal use, we reserve the right to subsequently check the server log files.

The following data is logged:

• Website visited
• Time at the time of access
• Amount of data sent in bytes
• Source/reference from which you reached the page
• Browser used
• Operating system used
• IP address used

Shopify

Hosting

We host our website with Shopify International Limited, 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify").

We have concluded a data processing agreement with Shopify. This is a contract required by data protection law that ensures that Shopify processes the personal data of our website visitors only in accordance with our instructions and in compliance with data protection laws.

When you visit our website, Shopify records your IP address as well as information about the device you are using and your browser. Shopify also analyses visitor numbers, visitor sources, and customer behaviour, as well as compiles user statistics.

When you make a purchase on our website, Shopify also records your name, email address, delivery and billing addresses, payment details, and other data related to the purchase (e.g., phone number, number of sales, etc.). Shopify stores cookies in your browser for analysis purposes.

Details can be found in Shopify's privacy policy: https://www.shopify.de/legal/datenschutz

The use of Shopify is based on our legitimate interest in presenting our website as reliably as possible. If consent has been requested, processing will be carried out exclusively based on this consent. Your consent can be revoked at any time.

Data processing for pre-orders

If you place a pre-order via our online store, we process the personal data you provide when placing the order (e.g. name, e-mail address, billing and delivery address and payment information).

This processing takes place in order to receive and manage your pre-order, to inform you about the processing and delivery status and to fulfil the contract with you.

Please note: Your data may be stored for a longer period than usual due to the pre-order. However, your data will only be stored for as long as it is necessary to process the pre-order and to comply with statutory retention periods.

Data processing for the handling of your order

In order to process your order, we work together with service providers, who support us in whole or in part in the execution of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

Forwarding of personal data to shipping service providers

For the purpose of delivering your ordered shoes, we forward your personal data required for the delivery (such as name, delivery address, e-mail address and telephone number for delivery announcements or appointments) to the shipping service provider commissioned by us.

If you have expressly consented to this during the ordering process, we will also pass on your e-mail address and, if applicable, telephone number for the purpose of package notification or shipment tracking. The legal basis for this additional processing is your consent. You can revoke this at any time with effect for the future.

Depending on the shipping option, your data may be passed on to the following service providers:

• DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Deutschland
• UPS Europe SA, Avenue Ariane 5, 1200 Brüssel, Belgien

For further information on data processing by the respective shipping service provider, please refer to the data protection information of the respective company.

Forwarding of personal data to payment service providers

PayPal

When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "instalment payment" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing.

The data will only be passed on to the extent that this is necessary for payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "instalment payment" via PayPal.

For this purpose, your payment data may be passed on to credit agencies based on PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method.

The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure.

For further data protection information, including information on the credit agencies used, please refer to PayPal's privacy policy: PayPal-Datenschutzerklärung

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

Shopify Payments (immediate bank transfer, credit card (Visa, Mastercard, Maestro), Klarna, Shop Pay)

We use the payment service provider "Shopify Payments" which is offered by Shopify International Limited, 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland.

If you choose a payment method offered by the payment service provider Shopify Payments, the payment will be processed by the technical service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin 2, Ireland, to whom we will pass on the information you provide during the ordering process in addition to the information about your order (name, address, account number, bank code, credit card number if applicable, invoice amount, currency and transaction number).

Your data will only be passed on for the purpose of payment processing with Stripe Payments Europe Ltd. and only to the extent that it is necessary for this purpose.

You can find more information about Shopify Payments' data protection at the following Internet address: https://www.shopify.com/legal/privacy

Cookies / Consent with Shopify

This website uses cookies. Cookies are small text files that are stored on the user's end device and save certain settings and data for exchange via the browser. The use of cookies serves the user-friendliness and security of this website.

We use so-called persistent cookies. These remain on the end device and enable the website to recognise the browser on the next visit.

This website uses the consent technology of Shopify International Limited, 2nd Floor 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Irland (hereafter: „Shopify“) to obtain your consent to the storage of certain cookies on your end device or to the use of certain technologies and to document these in compliance with data protection regulations.

When you enter our website, the following personal data is transmitted to Shopify:

• your consent(s) or the revocation of your consent(s)
• your IP address
• Information about your browser
• Information about your end device
• Time of your visit to the website
• Geolocation

Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents you have given or revoke them. The data collected in this way is stored until you ask us to delete it, delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Use of Klaviyo Onsite Tracking

On our website, we use features of the Klaviyo service, provided by Klaviyo Inc., 125 Summer St, Boston, MA 02111, USA, to analyse user behaviour and personalise our email and SMS marketing.

When you interact with our website (e.g. by viewing or searching for products, collections or adding items to your shopping basket), Klaviyo may collect and analyse this information. If you have provided us with your email address or telephone number for this purpose and have given your consent, Klaviyo may link your behaviour on our website to your email address in order for us to provide you with relevant content (e.g. product recommendations).

If you have been identified via email, by subscribing to our Newsletter and consenting to this usage, your behaviour on our website will be linked to your user profile at Klaviyo. This data will be stored there until you revoke your consent or request deletion. However, this data will be deleted after 30 days at the latest.

Klaviyo uses cookies and similar technologies for this purpose, which are only activated with your express consent. Processing is based on your consent in accordance with Art. 31 (1) DSG or, for EU-based customers, Art. 6 (1) lit. a GDPR. Data processing may also take place in the USA. Klaviyo is certified under the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data Privacy Framework, which is intended to guarantee an adequate level of data protection.

To ensure the protection of your data in the United States, we have entered into a data processing agreement (DPA) with Klaviyo, including standard contractual clauses for the protection of your data. Klaviyo does not use this collected data for its own purposes, but exclusively for the fulfilment of its contractual obligations. In order to fulfil these contractual obligations, Klaviyo may share the data with subcontractors, but never with other third parties.

You can revoke your consent at any time via the cookie settings on our website or assert your data subject rights at dataprotection@solk.com.

For more information about data processing by Klaviyo, please refer to Klaviyo's privacy policy at: https://www.klaviyo.com/legal/privacy-policy

Google Analytics

This website uses the “Google Analytics” service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA) to analyze how users use the website. The service uses “cookies” – text files that are stored on your device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.

IP anonymization is used on this website. The IP address of users within the member states of the EU and the European Economic Area is truncated. This truncation removes the personal reference from your IP address. Under the terms of the contract for data processing that the website operators have concluded with Google Inc., Google uses the information collected to evaluate website usage and activity and to provide services related to internet usage.

You can prevent cookies from being stored on your device by adjusting your browser settings accordingly. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can also use a browser plugin to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc. The following link will take you to the relevant plugin: https://tools.google.com/dlpage/gaoptout?hl=de

Here you will find further information on data usage by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=de

Meta pixels

Our website uses the “meta pixel” of the social network Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. This pixel allows us to track the behaviour of visitors in relation to marketing on Meta websites. This serves to evaluate the effectiveness of our advertisements and to optimize future advertising measures.

Processing is based on your consent in the cookie banner. The data is transmitted to Meta and processed there in part for its own purposes (in particular to improve Meta's advertising system) and, if applicable, linked to your Meta profile, if you have one and are logged in. Meta may also transfer the data to the US. This is always done in accordance with the EU standard contractual clauses used by Meta.

We use the Meta pixel within the framework of joint responsibility with Meta. We have therefore entered into a joint responsibility agreement with Meta.

Information on data processing by Meta can be found at: https://www.facebook.com/privacy/policy

You can revoke your consent at any time with future effect via our cookie settings.

Meta Conversion API

If you have consented to “Marketing” cookies via the cookie banner, we use the Meta Conversion API provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4 D04 X2K5, Ireland. In this process, interactions with our online services are transmitted to Meta on a server-side basis in order to measure and optimize the effectiveness of our advertising activities. In particular, event data as well as technical information (e.g. IP address) and, where applicable, hashed identifiers are processed. Processing is carried out exclusively on the basis of your consent (Art. 6(1)(a) GDPR).

We are jointly responsible with Meta for this processing and have concluded a joint controllership agreement for this purpose: https://www.facebook.com/legal/controller_addendum. Data may be transferred to third countries, in particular the United States, but such transfers take place on the basis of the EU–US Data Privacy Framework or appropriate safeguards.

You may withdraw your consent at any time with effect for the future.

Newsletter

To register for our newsletter, we use the so-called double opt-in procedure. This means that you will receive an e-mail with a confirmation link after registering. After your registration has been confirmed, your e-mail address will be added to our mailing list. We use your personal data exclusively to send you regular information about our offers, news and events. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in each newsletter or by contacting us directly. After unsubscribing, your data will no longer be used for sending the newsletter and may be deleted.

When you sign up for our newsletter, your email address will be linked to the usage data collected by Klaviyo Onsite Tracking on the website. This is to provide you with a better shopping experience and to show you offers that may be of interest to you.

Our e-mail newsletters are sent via the technical service provider ‘Klaviyo inc.’, 125 Summer Street, Floor 6, Boston, MA, 02110, United States (http://www.klaviyo.com/), to whom we pass on the data you provided when registering for the newsletter. Please note that your data is generally transferred to a Klaviyo server in the USA and stored there. Klaviyo uses this information to send the newsletter on our behalf. To protect your data in the USA, we have concluded a data processing agreement with Klaviyo (‘Data Processing Agreement’) and Klaviyo does not use the data of our newsletter recipients to write to them itself or pass it on to third parties. You can view Klaviyo's data protection provisions here: https://www.klaviyo.com/privacy

You can revoke your consent at any time with future effect by sending us a short message to dataprotection@solk.com. After revocation, your data will be deleted immediately.

Contentsquare

We use Contentsquare, a web analytics service, to understand how visitors interact with our website and to improve user experience. The tool collects anonymous usage data such as clicks, scrolls, and page views. Personal data is not recorded. Contentsquare only runs after you have given your consent through our cookie banner. For more information, please visit Contentsquare’s Privacy Center.

Links to external websites

Our website contains links to external websites of our partners over whose content we have no influence. We cannot guarantee or influence compliance with data protection regulations by external providers. The respective provider is responsible for the processing of your personal data on external websites. We therefore ask you to inform yourself about these providers' data protection practices on the linked website.

Write to us

You can contact us via this website. In this case, your details will be stored in order to process and respond to your enquiry. This data will not be passed on to third parties. Your data will be deleted after your enquiry has been processed.

Always yours: information, correction and deletion

In accordance with the Swiss Data Protection Act (DSG), you have the right to obtain information about the personal data processed by us at any time. You can also request the correction of incorrect or incomplete data.

In addition, you have the right to request the erasure of your personal data, provided that there are no statutory retention obligations or other compelling reasons to the contrary.

If you wish to exercise one of your data subject rights or have questions about the processing of your data, you can contact us at any time. You can find the contact details in our legal notice or you can send an email to dataprotection@solk.com.

The Federal Data Protection and Information Commissioner (FDPIC) is responsible for compliance with data protection regulations in Switzerland. If you believe that the processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the FDPIC.

Further information can be found on the FDPIC's website: www.edoeb.admin.ch